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Coaching Staff for High Performance

This workshop will equip managers, team leaders and internal coaches with the skills, knowledge and confidence to coach individual team members to improve their own performance and confidence.
It will also give participants the opportunity to practise the GROWS model and help raise self-awareness in others, motivate and encourage self-responsibility within those being coached at work.

Objective

Upon completion of the programme, participants will be able to:

• Understand what coaching is, their role as coach and how it can contribute to maximising performance at work
• Define 'coaching’ and explain how it differs from training, mentoring and counselling
• Create a consistent methodology of coaching that increases performance and supports the company's growth
• Utilise coaching to increase business results by expanding their direct reports' potential and performance
• Understand the GROWS model and be able to adapt it to most coaching situations
• Use some coaching techniques in a range of situations

Outline

Defining Coaching

• The importance of coaching
• Differences between coaching and other training approaches
• Small group exercise

Role of a Coach

• The Role, Skills and Attributes of an Effective Coach
• Key Principles of Coaching
• Coaching as a Motivational Tool
• Identifying Coaching Opportunities
• Small group practical activity, pairs exercise and group discussion

Active and Reflective Listening Skills

• Importance of Effective Listening
• Techniques for Active Listening
• Tools for Seeking Understanding
• Reflecting Back
• Practical exercises in pairs and trios with group discussion

Questioning Techniques

• Different types of Questions for Different Situations
• Using Open-ended and Close-ended Questions
• Identifying Ways People Learn
• Group discussion, presentation, question exercise, co-coaching exercise in pairs

Using the GROWS Model

• Summary of the G.R.O.W.S. Model
• Effective Communication Using the G.R.O.W. Model
• Selecting Key Questions for Use in Coaching
• Facilitator presentation, demonstration followed by group learning review, individual preparation

Coaching Practice

• Coaching Others
• Receiving Coaching
• Observing Coaching Techniques in Practice
• Practice sessions in trios with coach, coachee and observer

Next Steps

• Review of Learning and Action Planning

Who should attend

Executives, managers, leaders and emerging leaders who want to learn and integrate coaching skills into their current leadership style in order to increase their effectiveness and influence within their organisations.

Methodology

Testimonials

The course is with full scored!
Majlis Ugama Islam Singapura

Very good interaction, Willing to share knowledge & experience!
The methods are really useful for my coaching with my staff. Good & Clear! The example used are all very useful.
JTC Corporation

The template given in the course can be used readily. Shared may examples related to coaching. full score course.
Republic Polytechnic

Profile of Cidi Wee

Cidi’s 30 years of professional training and consulting practice, has provided valuable lessons of his Leadership and HR Management experience to each of his speaking, consulting and training assignments. His training is performance and result-driven, targeted at enhancing individual competency and organisational effectiveness.

Cidi has designed and delivered a wide range of programmes for both corporate and public organisations, covering subjects including leadership & management development, performance management, team development, recruitment & selection, trainer development and performance coaching. Besides, he has designed and developed Leadership and HR programmes for WSQ accreditation. He also has experience in coaching, both on a training basis and working with individuals on their development.

Cidi’s engagement has brought him to train in ASEAN, France, Japan, Hong Kong, China, Ghana, Botswana, Mauritius, Timor-Leste and the Maldives. He has also facilitated in local workshops which have been attended by both Singaporeans and foreign participants coming from Europe, Middle East, ASEAN, India, Bangladesh, Sri Lanka, Uzbekistan and Africa. His delivery approaches are pragmatic, results-driven, light-hearted, engaging, liberally sprinkled with humour and always relevant to his clients’ needs.

Cidi holds a Master of Science in Training from the University of Leicester and is trained in the area of People Development in the UK. He is a Chartered Member of the Chartered Institute of Personnel & Development (UK) and is also a Fellow of the Institute of Leadership and Management (UK).

Cidi is a Lumina Spark Qualified Practitioner, Certified People Developer Assessor (Internal) and WDA-ACTA Certified Trainer and Assessor.

In recognition of his voluntary service with SIF, Cidi was presented the Certificate of Appreciation for his contribution to positive and sustainable development of Asian communities by His Excellency, President Tony Tan of the Republic of Singapore. He was also awarded the Certificate of Appreciation for his dedication and contribution in developing the capabilities of Public Officers by the Singapore Civil Service College.