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Systems Thinking: Double-Loop and Triple-Loop Thinking for Root Cause Analysis
This programme is aimed at providing participants an understanding of the main concepts of systems thinking as well as double and triple loop thinking. People often think in terms to linear cause and effect, but in reality, outcomes are often the result of complex systems. This is often the symptom, and not the cause of the problem. Consider taking a pill like Aspirin or Panadol when you have a headache. The “problem” appears to be solved, but in reality, it is only the symptom (the headache) that is addressed. The problem is what actually caused the headache.
Systems Thinking attempts to get to the root of the problem – Root Cause Analysis. If the root case is resolved, the problem is solved – often permanently. Participants will learn this technique and have the opportunity to practice it.
Participants are introduced to the basic concept of systems thinking and taught basic techniques in identifying these systems and how the various parts of a system may interact with each other. Each of these can affect the outcome, but often, we tend to look for obvious problems. This is where double loop an triple loop thinking come in.
By the end of the session, participants will be equipped with the skills for root cause analysis and triple loop thinking as part of recognising the complexity of systems.
Systems Thinking attempts to get to the root of the problem – Root Cause Analysis. If the root case is resolved, the problem is solved – often permanently. Participants will learn this technique and have the opportunity to practice it.
Participants are introduced to the basic concept of systems thinking and taught basic techniques in identifying these systems and how the various parts of a system may interact with each other. Each of these can affect the outcome, but often, we tend to look for obvious problems. This is where double loop an triple loop thinking come in.
By the end of the session, participants will be equipped with the skills for root cause analysis and triple loop thinking as part of recognising the complexity of systems.
Objective
By the end of the workshop, you will be able to:
• Understand the fundamental concept what constitutes a system
• Develop and appreciation of root cause analysis
• Recognise the limitations of single loop thinking
• Practice applying double and triple loop thinking
• Understand the fundamental concept what constitutes a system
• Develop and appreciation of root cause analysis
• Recognise the limitations of single loop thinking
• Practice applying double and triple loop thinking
Outline
Chapter 1: Introduction and Icebreaker
• Getting to know fellow participants
• Self reflection on creativity
Chapter 2: Systems
• Learning About Systems
• Exploring systems and the importance of feedback
• Recognising the shortcomings of feedback
Chapter 3: Loops and Root Causes
• Learning to identify root causes
• Exploring single, double and triple loop thinking
• Contextualising triple loop thinking
Chapter 4: Practice
• Practicing, as a group, applying triple loop thinking and systems thinking
• Getting to know fellow participants
• Self reflection on creativity
Chapter 2: Systems
• Learning About Systems
• Exploring systems and the importance of feedback
• Recognising the shortcomings of feedback
Chapter 3: Loops and Root Causes
• Learning to identify root causes
• Exploring single, double and triple loop thinking
• Contextualising triple loop thinking
Chapter 4: Practice
• Practicing, as a group, applying triple loop thinking and systems thinking
Who should attend
All Levels of Management, People Managers, Team Leaders, Supervisors, HR Professionals, Anyone that works in or leads a team. The program is extremely relevant to, but not limited to, supervisors and managers, especially those faced with dynamic work environments where a variety of issues constantly need to be addressed.
Anybody who is interested in developing solutions or generating new ideas. The tools and techniques are generic and can apply to all aspects of life, but would be extremely beneficial for those charged with leading teams to develop solutions or design new products / techniques / systems.
Anybody who is interested in developing solutions or generating new ideas. The tools and techniques are generic and can apply to all aspects of life, but would be extremely beneficial for those charged with leading teams to develop solutions or design new products / techniques / systems.
Methodology
• Presentation
• Group Activities
• Exercises
• Discussion
• Hands-on practice
• Group Activities
• Exercises
• Discussion
• Hands-on practice
Testimonials
Clear and articulate, with the ability to explain concepts effectively.
Engaging delivery, enriched with relatable real-life examples.
The trainer kept the session lively by incorporating humour and interactive games.
Articulate and knowledgeable, sharing personal experiences that beautifully illustrated the modules and concepts.
Excellent presentation by Mr. Sean.
Simplified complex ideas in a way that made them easy to understand and practical.
Very engaging, offering valuable insights throughout the session.
Engaging delivery, enriched with relatable real-life examples.
The trainer kept the session lively by incorporating humour and interactive games.
Articulate and knowledgeable, sharing personal experiences that beautifully illustrated the modules and concepts.
Excellent presentation by Mr. Sean.
Simplified complex ideas in a way that made them easy to understand and practical.
Very engaging, offering valuable insights throughout the session.
Profile of Sean O'Hara
Mr. O'Hara is currently the principal trainer and principal consultant in local company. Previously, he was the consultant Group General Manager for listed company and vice president at local education Institution and training program manager to manage multi-million dollar training program. He was also engaged to conduct corporate training and share his best practices which were implemented worldwide. He also conducted training on cross-cultural management within the Pacific area and the United States and was even invited to train students from Europe and Africa.
He has developed and delivered programs on Cross-Cultural Management and conducted corporate training for the Ministry of Defence's (MINDEF), the Singapore General Hospital and a Singapore retail giant, Club 21 and etc, covering the areas of culture, EQ, communication and change management. He has also conducted train-the-trainer sessions in Design Thinking.
He currently also lectures at the Curtin University Campus in Singapore, Victoria University (VU), Australia as an adjunct lecturer for Bachelor's and Master's degree programs. He focuses on management subjects and social psychology, which he leverages on when training managerial staff.
As a former regular Army Officer and Sword winner in the SAF he has always held leadership positions. He has a Master's degree in International Relations awarded by the prestigious Fletcher School of Law and Diplomacy (Tufts University) as well as a Bachelor's degree in Management (with honours) awarded by the London School of Economics and Political Science (University of London). He also has an Advanced Certificate in Training and Assessment (ACTA) and is a certified "6 Seconds" (TM) EQ practitioner & coach as a well as a certified trainer in the Enneagram Personality Spectrum. He is also a certified Marshall Goldsmith Stakeholder Centred Coach.
