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Essential Coaching Skills for Every Leader

It is increasingly important for leaders to know how to coach their staff if they wish to increase engagement and retention. Yet, many leaders face obstacles to coaching such as time constraints and wearing multiple hats. In this short course, leaders can acquire essential coaching skills that will enable them to coach their staff during the work day with the limited time available to them. They will also understand when they should be a coach, and when they should be a leader, as well as what are coachable moments they can capitalise on at work.

Objective

• Understand what is coaching
• Understand why leaders need to coach
• Learn when to be a leader, and when to be a coach
• Learn essential coaching skills to coach staff

Outline

Module 1: Understanding Coaching
Understand what is coaching and how coaching differs from the other hats that a leader has to wear.

Module 2: Benefits of Coaching
Discover the benefits of coaching team members and why it is worthwhile for leaders to do so despite a busy schedule.

Module 3: Coaching Opportunities
Know when a leader should coach, and when a leader should not coach. Learn how to spot crucial opportunities to coach team members during a work day.

Module 4: Essential Coaching Skills
Acquire a 4-step coaching process e to coach team members effectively as well as essential coaching skills to complement the process.

Module 5: Coaching Practice
Practice the coaching process in different scenarios and appreciate how to apply the coaching skills at the workplace.

Who should attend

- Leaders
- HR (to coach leaders in the skills)

Methodology

Experiential learning, classroom learning, individual reflection, group discussion, class discussion, practice, roleplay, case study, lecture, presentation

Profile of Serene Seng

Strengths-Based Organisations Expert

With over 20 years of experience, Serene specializes in driving strengths-based transformations for organizations and teams. Her expertise lies in fostering culture change, talent development, and coaching to unlock organizational potential and enhance team performance.

Serene is adept at aligning an organization’s strategic direction and core values with a strengths-based approach. By leveraging this alignment, she empowers leaders to harness their teams' unique talents, delivering impactful results and driving sustainable performance.

As an international speaker, Serene captivates audiences with actionable insights on building strengths-based organizations. She outlines practical, transformational steps to achieve a future-focused vision, inspiring leaders to embrace a culture of growth and empowerment.

In her last position as General Manager for an overseas management consulting firm, Serene specialised in organizational development for healthcare, wellness, fitness, and education industries as well as government ministries.

She also designs and facilitates customized experiential programs and has been invited to speak by Singapore Telecoms, Land Transport Authority, Citibank, NTUC Income, and Ogilvy as well as interviewed by MediaCorp Radio and Singapore Press Holdings.

Previously, Serene was Business Development Manager for a distribution company, developing the regional market for them. Prior to that, she was a Business Development Manager at an electrical engineering firm developing new initiatives for business opportunities in labour supply to be based in India. Her main focus on both assignments was building new markets for strategic operational development and business ventures in South East Asia.

As an entrepreneur, she had her own consultancy seeing clients for health management issues. She also set up from scratch a consultancy company and brought its sales to seven figures in four years.

Certifications:

• Master’s in Human Nutrition, Deakin University
• Bachelor’s in Business Administration, National University of Singapore (NUS)
• Certified Clinical Exercise Physiologist
• Graduate Diploma in Comprehensive Psychology, Association for Psychology
• CPR and AED Certified, American Heart Association
• Workplace Health Consultant, Health Promotion Board, Singapore
• Practicing Management Consultant (PMC), Certification Board
• Advanced Certificate in Training and Assessment (ACTA), Workforce Development Agency of Singapore
• Gallup-Certified Strengths Coach
• Certified StandOut Strengths Coach
• Professional Certified Coach (PCC), International Coaching Federation
• Certified Belbin Team Roles Coach
• Certified Action Learning Coach, World Institute of Action Learning
• Certified Myers–Briggs Type Indicator (MBTI) Coach
• Certified Saville Wave Coach
• Professional Scrum Master
• Certified Scrum Master