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Administrative Mastery: Skills for Secretaries and Administrators

Step confidently into your role as a secretary or administrative professional with this comprehensive course designed to elevate your skills and boost your career.

Whether you are newly appointed or aiming to grow into a more strategic role, this program will equip you with practical tools to master time management, communication, and problem-solving.

Gain confidence, embrace technology, and learn to become an indispensable partner in your organization’s success. Through interactive modules and real-world scenarios, this course helps you transition from task-doer to a proactive and impactful professional.

Objective

By the end of this course, you will be able to:

1. Identify and understand your personal communication preferences and working style through self-awareness activities.
2. Build emotional intelligence (EQ) to strengthen workplace relationships and foster positive collaborations.
3. Master organizational skills to effectively manage schedules, priorities, and workflows.
4. Leverage modern tools and digital platforms to enhance efficiency and productivity.
5. Write professional emails, meeting minutes, and other documents using clear and impactful language.
6. Develop strategies for better time management and self-discipline.
7. Cultivate emotional resilience to navigate workplace challenges with confidence and poise.
8. Solve problems proactively using a structured and solutions-focused approach.
9. Create a Personal Action Plan (PAP) to apply key takeaways and commit to ongoing professional growth.

Outline

Module 1: Cultivating Self-Awareness and Workplace Insights

• Participate in an interactive activity to uncover your communication and work references.
• Reflect on your successes and challenges in your role as a secretary or administrator.
• Open forum: Share workplace experiences, discuss concerns, and identify actors that influence your performance and productivity.

Module 2: The Secretaries and Administrators Excellence 5-Part Framework

Part 1: Mastering Interpersonal Relationship

• Build emotional intelligence to strengthen workplace relationships.
• Recognize the importance of emotional intelligence (EQ) in creating collaborative and positive partnerships.
• Learn practical phrases and language techniques to inspire positive responses while avoiding common communication pitfalls.
• Refine your verbal and non-verbal communication skills for greater influence and effectiveness.

Part 2: Perfecting Organizational Skills

• Conduct a self-assessment to identify your organizational strengths and areas for improvement.
• Explore proven strategies for managing your manager’s calendar and optimizing schedules.
• Discover modern tools and digital platforms to enhance efficiency and streamline workflows.

Part 3: Writing With Impact and Precision

• Uncover your unique writing style and approach.
• Use the “PLAN” framework for crafting clear and professional emails.
• Learn effective email starters and sign-offs to improve engagement in your written communication.
• Develop skills for drafting accurate meeting minutes with concise yet impactful language.
• Master a library of expressions to improve clarity and tone in all written documents.

Part 4: Harnessing Tools for Maximum Efficiency

• Unlock time-management techniques and self-discipline strategies to improve productivity
• Explore tips to leverage digital platforms and tools for effective collaboration nd project management.

Part 5: Building Emotional Resilience and Professional Strength

• Develop emotional resilience to handle workplace challenges calmly and constructively.
• Practice a 3-step framework for solving problems with confidence and efficiency.
• Strengthen self-empowerment skills to maintain an optimistic, solutions-focused mindset.

Module 3: Reflections, Goal Setting, and Future Growth

• Recap the key lessons and skills gained throughout the program.
• Engage in Personal Action Planning (PAP) to outline your next steps for applying what you’ve learned.
• Make a commitment to continuous improvement and growth in your role as a secretary or administrator.

Who should attend

Methodology

30% of the session focuses on:
• Immersing in core principles and theories.
• Unraveling industry best practices shared by our seasoned instructor.
• Engaging multimedia tutorials.

70% of the session is geared towards:
• Active involvement via scenario-based exercises, complemented by detailed feedback.
• Team discussions and showcases.
• Open dialogue sessions.
• Practical tasks and interactive challenges.

Profile of Diana Rahman

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.